FAQs
Q: What is the exchange & return policy?
A: Please note that we are unable to process return or exchange requests as all of the items are customized just for you. However, if the item is faulty due to our responsibility, please let us know! For more detailed information, please refer to our Return and Refund Policy
Q: What kind of pictures can deliver the best portrait of my pet?
A: The pictures should be of high resolution and of great lighting so that we can capture every detail of your pet.
Q: How long does it take for the digital version to be available for my approval?
A: The portrait will be ready for your approval within 48 hours after receiving the picture of your pet.
Q: How many free revisions are allowed per order?
A: We offer 2 free revision for each order. Please be specific on what you wanted to change for the draft so that we can perfectly meet your expectation.
Q: What is the normal waiting time to receive the product?
A: It normally takes 3-5 days for production after your approval. Delivery time varies based on region. Most orders can be received 2-3 weeks after ordering. If you have any further question regarding your order, feel free to contact us. We are always happy to assist!